Shopping Dud at Rooja.com

Midway in June I was contacted by the people at Rooja to become a member and they also wished to know if I would be interested in featuring them on my blog. Having read a couple of good reviews about them I agreed. I am always looking out for e-shops based in India as I can't shop from sites based elsewhere through paypal or a credit card (since I don't have one as of now).

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About Rooja


Rooja.com is a membership by invitation fashion boutique that holds brand specific sale events at 10 AM everyday. Each sale lasts for a 3 - 7 days and offers up to 60% in discounts. What's awesome? membership is free!

Rooja’s Products
Rooja delivers hand picked selections of apparel, accessories and shoes. We bring you the best of brands and designers from all around the world at discounted prices.
Rooja’s Promises
Strictly Imported International Brands & Designers + Select Indian Designers.
Carefully chosen products.
100% Authentic Supplies.
Stringent quality control before dispatch.
Full refund or store credit? Your choice.
A customer service team that loves to interact and is hungry to serve. We are always waiting for your call.

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This is what my experience was like shopping with them : I finally got around placing an order on 28th September. I ran into some problems placing the order but the on desk help promptly sorted it out for me and I had received a confirmation mail. I received my package on 10 October. But to my utter dismay I had only received the ring I had ordered. The other package, beautifully packaged in bubble wrap and ribbons, even though it had my name and address on top carried someone else's order. Instead of the bag I ordered I now have someone else's shoes. That someone lives in Pune. How do I know this? I also know her name, address and phone number since her invoice was inside the box. God only knows where my details are at this moment. I live in Calcutta! These cities are in two opposite directions and our names are nothing similar. I am wondering how the goof up could happen.

I emailed them instantly and they said they would arrange for a pickup from my house soon. It's 16th October. I haven't heard from them since. I have to keep the whole parcel with the box and envelope intact. 

I had thought I would wait till the whole mess is sorted out but I don't know when that will happen. All I can do is update you guys later about what happens. They did say (and according to other blog reviews) that this doesn't happen often. Well I hope not.

How is the collection? - It is quite good and the brands keep changing. So there is a fresh stock every week or so.

How are the prices? - Some are on the high end (above 10,000 for designer items) and some are quite reasonably priced (as low as 350 - 5000;approx). No cheap stuff though.

How is the product I did receive? - It is as it looked in the photos and in good shape.

Would I shop here again? - I doubt that. Though they have some really cool corsets right now.

P.S. - Well guess what! As I was typing down this post another parcel arrived. The bag is here. Though the delivery man said he wasn't given any specifications about picking up the other parcel.
The bag is 20cm in length and 19 cm in width contrary to what is mentioned on website "Size: 30 cm length, 20 cm width."

I appreciate the hand written note thanking me for shopping there and hoping I love my ring (yes this one came with the bag) and to contact them if I need to.

Bye

P.S.-I was provided with a gift certificate by the company but the opinions are mine